Laid off from TTEC.

What TTEC layoffs have meant for employees

Both toll layoffs on record began with a state changing how its tolls are handled. In October 2024 the Texas Transportation Commission approved handing TxTag's processing, billing and customer service to Harris County's toll authority, a change the commission's materials said would cut the cost of processing a toll transaction from 30 cents to 15 or 16 cents, the Austin American-Statesman reported. On the Sunshine Skyway, Florida's move to electronic tolls ended in-person toll collection, and with it the work TTEC's St. Petersburg staff did there, according to the Business Observer. If you're on a TTEC program for a public agency, the agency's own decisions are worth following, because in Texas the vote came months before TTEC's notice.

In Austin, TTEC's answer was another TTEC job where it could find one. Its email to TxTag staff said the goal was to move people into existing and growing programs wherever possible and warned that the pay rate and hours might differ, and the company said it was also looking for jobs with TxDOT's new tolling partner and hoped to place many, if not all, of them by the time the project ended in February. Internal moves are common at TTEC, which filled 72% of its open roles from inside in 2025, according to its 2025 annual report. If you're offered a transfer, it's worth asking what the new program pays, what hours it runs and how long its contract has left, and whether turning it down changes anything else you'd receive.

Not every change starts with a client leaving. In TTEC's August 2026 results, CEO Ken Tuchman said the company is working with clients to “optimize or transition low-margin programs” and simplifying its costs through “best shore delivery models.” Its first-quarter 2026 10-Q described targeted seat reductions in the US and the Philippines and exits from Honduras and Rwanda, while Engage revenue delivered offshore rose to 40% of TTEC's total from 34% a year earlier. If your hours are being trimmed or people who leave your team go unreplaced, you can ask your manager whether your program is among those being optimized or transitioned.

TTEC's 2025 annual report also said the company assessed the profitability and utilization of its customer engagement centers and had, in some cases, closed under-performing ones and cut its workforce to enhance future profitability. Those choices came against a shrinking top line, with revenue down from $2.46 billion in 2023 to $2.14 billion in 2025 in its 2025 Form 10-K income statement. Second-quarter 2026 revenue was 11.3% below a year earlier, in results the CFO said fell short partly because a small number of Engage clients underperformed. If your center has had empty seats for a while, it's reasonable to ask site leadership how its numbers look, since the 2025 filing named utilization alongside profitability.

If you were on TxTag or the Skyway, it's maddening to lose a job because an agency changed who handles its tolls or how they're collected. If your TTEC job was in a state where its recent notices landed, our pages on unemployment benefits in Texas, Georgia, Oklahoma, Florida and New Jersey cover how filing works there, and the WARN tracker lists TTEC's filings as the states post them. If a program you work on is winding down, it's worth asking TTEC what notice or pay comes with its end and, as a separate question, which other TTEC assignments are open.

A sourced history of TTEC layoffs

• March 2026, Duluth and Oklahoma City sales cuts

  TTEC Services Corporation's Georgia WARN notice set 169 hourly sales representative jobs to end permanently from March 31, 2026, 98 of 196 in Duluth and all 71 at an Oklahoma City site. The reps sold products and services for TTEC's client partners.

• February 2026, Sunshine Skyway toll collection jobs

  TTEC's Florida notice of February 13, 2026 covered 57 St. Petersburg jobs. They collected tolls on the Sunshine Skyway Bridge, which the state was moving to electronic tolls, the Business Observer reported.

• January 2026, TTEC Government Solutions jobs in Egg Harbor

  New Jersey's WARN archive lists 120 TTEC Government Solutions jobs in Egg Harbor with a January 26, 2026 effective date, from a notice posted in October 2025.

• December 2024, TxTag work leaves TTEC in Austin

  When Texas moved TxTag billing and customer service to the Harris County Toll Road Authority, TTEC Government Solutions said it would lay off 650 people at two Austin offices in February 2025, the Austin American-Statesman reported. TTEC confirmed the layoffs were a direct result of the state's decision.

What to do if you're laid off from TTEC

• File for unemployment in the state where you worked. Benefits run from your filing date, and severance usually doesn't block you. TTEC's biggest hubs: Texas, Georgia, Florida, New Jersey. Somewhere else? Every state is here.
• Apply for financial and hardship assistance. Unemployment supplements income, but food benefits, health coverage and utility help are often available as well. Here's some of what TTEC's hub states run: Texas, Georgia, Florida, New Jersey, and every other state is here.
• Mind the health insurance window. Losing coverage opens a 60-day special enrollment period, and an ACA plan usually beats unsubsidized COBRA. Compare your options before the employer coverage lapses, and read how the COBRA clocks run if you are weighing it seriously.
• Get your real runway number. Severance plus savings divided by reality. The calculator takes five minutes.
• Know which clocks are already running. Severance review windows, COBRA election, visa grace periods, and 401(k) rollovers all run on federal deadlines that started at termination. All five deadlines are here.