Laid off from USAA.

What USAA layoffs have meant for employees

If USAA let you go, you're part of a long line, and knowing that doesn't make it hurt any less. This run of cuts began at the bank's mortgage operation in 2022 as home lending slowed and spread across the company in 2023, the year USAA reported the first annual loss in its history. It kept going after the company's four biggest units tripled their underwriting profit in the first nine months of 2025, and January 2026 brought another round, so a strong stretch at those units didn't mean the cutting was over. USAA's own description, in a 2022 statement quoted by Banking Dive, was investing more heavily in growth areas while scaling back or stopping work in others.

Where USAA's terms have surfaced, the first thing offered was time and help to find other work, with severance behind it. Bank mortgage staff cut in February 2023 were given a paid transition and career workshops, MySA reported, so a window like that can come with a paycheck while you look. In 2018 the hand-off to severance was spelled out. USAA's statement, as the San Antonio Report relayed it, offered severance to anyone who hadn't accepted a new USAA position by the deadline. If you're inside one of those windows and an internal offer doesn't suit you, you can ask HR to confirm in writing whether turning it down would change your severance.

USAA kept hiring through all of it, which stings and is also useful. It said it had filled 8,300 jobs by September 2024 while its workforce held at about 37,000, roughly 17,000 of them in San Antonio, according to a September 2024 San Antonio Report story, and a spokesperson put the total above 38,000 a year later, after 8,600 open positions were filled in 2025. Even in 2023, with cuts underway, it had hired more than 1,600 people by the end of March, and in late January 2026 it said it had added over 600 employees that year. After the May 2023 and April 2024 cuts, USAA said the people affected would get help finding new roles inside and outside the organization. If you're given an internal-search window and there are posted roles you'd consider, applying while it's open may be worth it, since USAA has kept filling jobs elsewhere in the company during past rounds.

In September 2024 bank staff complained that they'd learned of their cuts from local media before hearing from leaders, according to that same story, and the bank's interim president said about 500 company leaders had been briefed the day before. By October 2025, rumors of another round had swirled for months before it came, and employees told MySA that meeting hosts refused to say how many people were cut or how holiday bonuses would be handled. That round's notices reportedly ended on January 2, and the 2018 deadline to accept another USAA job fell weeks before the annual holiday bonus was traditionally paid. If your end date sits close to a bonus date, it's worth asking whether you'll still receive it.

The newest notice in our tracker is dated May 16, 2023, the same day USAA confirmed to MySA that it had cut some 300 positions across most of its offices, and it listed 235 jobs in San Antonio, effective July 14. All of USAA's filings there but one were for San Antonio, and the exception was for Addison. If you're looking for a notice tied to your own site, you can search the tracker for USAA and match the city and date, since every one of its filings there carries that name.

A sourced history of USAA layoffs

• January 2026, cuts across USAA departments

  At least 400 people were let go from units including enterprise technology, bank operations and marketing, with 60 days to look for an internal role plus severance and transition support, sources told Varada Bhat in a January 29 report, reposted in an X post.

• October 2025, dozens cut at USAA Federal Savings Bank

  Dozens of bank employees, mostly managers by one employee's account, were told around October 29 that they were being laid off, with employment reportedly ending January 2, a week after Christmas, MySA reported.

• September 2024, a second round at USAA's bank

  Cuts announced September 24 were to hit bank teams ranging from credit risk to consumer lending, by a meeting record's account, and the bank's interim president told staff, "We aren't in a sustainable place," the San Antonio Report reported.

• April 2024, USAA eliminated about 220 roles

  USAA eliminated approximately 220 roles to reprioritize positions amid changing business needs, Insurance Journal reported, while saying it had filled 2,900 jobs that year and was helping those cut find new roles.

• 2023, three rounds of cuts across USAA

  About 130 positions went in February, about 475 in March, which USAA put down to an economic downturn, and some 300 more in May, MySA recounted.

• 2022, two rounds of cuts at USAA's bank

  About 90 mortgage jobs went in March as home lending slowed, and August cuts in technology, client advising and human resources ran to the "triple digits," with severance for most, a former employee told the Express-News, as Banking Dive reported.

• September 2018, USAA announced 265 mortgage job cuts

  USAA had already offered nearly 100 of the affected workers other jobs, and the cuts in San Antonio, Phoenix and Tampa came with 60 days to find work, inside the company or out, and a severance offer with outplacement for anyone who didn't, National Mortgage News reported.

What to do if you're laid off from USAA

• File for unemployment in the state where you worked. Benefits run from your filing date, and severance usually doesn't block you. USAA's biggest hubs: Texas. Somewhere else? Every state is here.
• Apply for financial and hardship assistance. Unemployment supplements income, but food benefits, health coverage and utility help are often available as well. Here's some of what USAA's hub states run: Texas, and every other state is here.
• Mind the health insurance window. Losing coverage opens a 60-day special enrollment period, and an ACA plan usually beats unsubsidized COBRA. Compare your options before the employer coverage lapses, and read how the COBRA clocks run if you are weighing it seriously.
• Get your real runway number. Severance plus savings divided by reality. The calculator takes five minutes.
• Know which clocks are already running. Severance review windows, COBRA election, visa grace periods, and 401(k) rollovers all run on federal deadlines that started at termination. All five deadlines are here.